Shipping policy

Shipping Policy

Culture of the Sun — Shipping & Fulfillment

Every piece is made to order. Cast in the shed, one at a time, four a day at most. When you buy a ring, you're taking a spot in the queue.

By completing your purchase, you acknowledge the production and transit timeframes below.

Where we ship

We ship within Australia only.

We don't currently ship overseas. If you're outside Australia and you'd like a piece, email hello@cultureofthesun.com.au and we'll let you know if that changes.

Production lead time (the wait before shipping)

The schedule: All pieces need 7–14 business days before they're packed and shipped.

Why it takes time: Output is limited to roughly four pieces a day. That window covers the wax, the mould, the melt, the pour, the polishing and the hand-finishing. Pieces are polished back by hand, but the cast texture is kept — that's the work, not a shortcut.

Updates: You'll get an email confirmation when your order is placed, and a second email with tracking the moment your piece ships.

If we're running late: If your piece is going to take longer than 14 business days, we'll email you and tell you why. If the delay is significant and you'd rather not wait, you can cancel for a full refund — just reply to that email.

Shipping cost and transit

Standard shipping is free on all Australian orders. No minimum spend — it's applied automatically at checkout.

Once your piece is finished, it ships from Torquay via Australia Post. Standard shipping only.

Standard transit is 3–6 business days after dispatch. Regional areas, including WA, NT and remote parts of QLD, can take a little longer.

All delivery estimates are estimates. We can't guarantee Australia Post's timing, but we'll always help you chase a late parcel.

Order cancellations & modifications

Because each piece is cast to order in your size:

Cancellations: You can cancel for a full refund within 24 hours of purchase
After that: Once casting has commenced, orders can't be cancelled or changed due to the custom nature of the work. The change-of-mind return in our refund policy still applies once you've received the piece — 30 days to tell us, 14 days to send it back
Sizing: Please check your size carefully before ordering. These are solid cast bands — they can't be resized after the pour. See our sizing guide if you're unsure. If it doesn't fit, the first size exchange is free — just tell us within 14 days of it arriving

Lost, damaged, or delayed parcels

Your piece is our responsibility until it reaches you. If a parcel is lost in transit, or arrives damaged, that's on us to fix — not on you to chase Australia Post.

If your parcel hasn't arrived within 10 business days of dispatch, email us and we'll investigate. Where a parcel is confirmed lost or arrives damaged, you choose between a full refund or a replacement cast, at no cost to you.

If it arrives damaged, keep the packaging and send us photographs of both the piece and the parcel — Australia Post needs them for a claim.

Please check your address before you order. We post to the address entered at checkout. If it's wrong or incomplete and the parcel goes astray as a result, we'll do what we can to help, but we can't cover a piece sent to an address you gave us in error.

Authority to leave. If you give Australia Post authority to leave your parcel, or nominate a safe drop, unattended location or a place other than the delivery address, delivery is complete once tracking records it as left there. We can't be responsible for a parcel stolen or damaged after that point, because it was left unattended at your direction.

If you'd rather not risk that, email us before your piece ships and we'll send it with signature on delivery instead, at no extra charge to you. You can also have it held at a post office or parcel locker for collection through your MyPost account.

If a parcel comes back to us. Sometimes a parcel is returned — an incomplete address, or nobody collects it from the post office within Australia Post's holding period. If that happens we'll email you. We'll resend it once free of charge; after that we'd ask you to cover the postage. If you'd rather not have it resent, we'll refund the price of the piece.

Nothing in this policy limits your rights under the Australian Consumer Law.